
Hutan Lipur Durian Perangin, Langkawi
Malaysia is a beautiful country, stunning, with friendly people, great food and a wide variety of holiday options from expensive resorts, scuba diving, jungle walks, boat trips, shopping, historical, architectural it has it all, and yet it’s largely unknown in Europe where every year millions head to it’s neighbors Singapore and especially Thailand.
This comes down to I believe a few important things: Marketing and Customer Service.
To Europeans, Thailand is marketed very well and is firmly on the holiday map, you have to work a little bit harder to find out about Malaysia, the marketing money seems to be either going astray or is not being used properly or maybe they just don’t market to Europe, maybe they don’t want those visitors.
The majority of Malaysia travel related business’s still seem to think that the Internet is not necessary. I mean of course it’s not, I review my options on the internet via sites like Trip Adviser, I book my Flights, Hotels etc also via the Internet on the many different and helpful options.
I have just come back from Pulau Tioman (Tioman Island) a truly stunning little tropical paradise island.
It has many plus points for the adventurous holiday maker, great weather, beaches, scuba diving, snorkeling, quiet, jungle walks, wildlife spotting and on and on.
We tend to stay at the same place everytime we visit because it’s a good position and at a good price. However, a westerner who is not used to Malaysia would get a shock. The place we stay, the actual hut, has had the same broken window for two years now, a big crack all across the pane that has razor sharp edges and likewise the mirror in the bathroom is also still broken.
The air conditioning has not been serviced for god knows how long, so is hardly worth the extra money it costs to have this necessary extra. It’s never really the cleanest place, things like daily cleaning, fresh toilet roll…. really forget it.
But we are used to it and accept it, plus it’s only a half day travel for us, however if we had flown half way around the world for that we would be pissed, as it is we can only handle the weak ass shower and seriously uncomfortable beds for 2 or 3 nights before we head home for a decent nights sleep and a good wash.
However you try finding this resort on the internet or try booking your rooms via the net, you have no chance. I have the owners phone number, and that’s how I book, it’s almost impossible because they don’t have a web presence, they are not even on Trip Advisor.
Of course there are many other options on the Island, I have recently stayed in one of the top rated and yes I had more luxuries but it also cost an astonishing amount of money more, so I guess it’s swings and roundabouts.
But why does it have to be like this, surely with the small repairs, ongoing maintenance done as needed this won’t really affect the bottom line. We would visit more and stay longer.
Getting around Malaysia can be a pleasure or a curse, the taxi fleet will forever be tainted by the fact that they insist for the main on using Protons a Malaysian made car that shows the dangers of protectionist policies, in the most modern versions the driving experience is like that from say say a Mark 1 Ford Escort from the 60′s but not as comfortable and lacking the charm. they offer about the same leg and luggage space though which is to say hardly enough room for two people with luggage.
If you are unlucky and end up in the older models which is likely because they are the majority of the fleet, well that will take you back to the days of the Ford Anglia my dad had, a horrible little car yet still better than this Protons which are truly hateful vehicles seemingly designed to take all the pleasure out of driving with cramped, uncomfortable, noisy, unreliable and usually unmaintained, being the keywords, so imagine being a passenger in one of these for more than a few minutes.
The drivers range from the very good and polite to the positively fucking suicidal. On many occasions the driver has told me he knew where I wanted to go and then got lost and on one memorable occasion an obviously drunk driver while making his own lane down the inside of the traffic, was heading straight for a cyclist, my last minute call of ‘watch out’ helped somewhat as he made a late avoiding move but still knocked the cyclist over from behind leaving him lying in the verge, the cyclist was not badly hurt as I saw him stand up, If I had not shouted I am sure he would have been seriously injured. I shouted at the driver but he did not stop just left the guy behind. Nowadays, I would have told him to stop and got out and taken a different cab, but the family was with me and we were all tired after a long day.
The buses in Malaysia are usually dirty, smoky, unsafe (in an accident) over crowded heaps of shit however, the coaches are modern and clean and would be the preferred way to travel long distances.
The toilets sadly don’t surprise me, In Malaysia the toilets are often a disgusting mess. I know it’s a cultural thing but I’m sorry the ’hole in the floor’ toilets are not better, cleaner etc as many people here and in other countries that use them try to claim. Malaysia has a mix of both kinds of toilet the modern and the frickin’ medieval.
Look here’s the deal, I have been forced to use a hole in the ground toilet twice in the last year, believe me I had no choice, firstly the floors are always soaking wet, so you pretty much first have to remove your trousers and pants to avoid them getting wet, but you can’t because you would have to paddle in the pool of water and fecal matter that is all over the floor. Then when you have done your business you have to grab the same hose pipe that everybody else has grabbed after they finish shitting and then you have to try to wash you ass with your bare hand with a flow of water that will get all over your clothes spreading more ass juice around. Then you go out and try to find some soap and water to wash your shitty smelling hand with, and as for paper towels or working hot air blowers, well you have a 50/50 chance.
Americans who often don’t even like to touch a toilet door or flush with out using a tissue would die of horror.
And then you have the normal toilets, which by the way always have a queue outside them while the hole in the grounds stand filthy and empty, and when you get in there, well, they all have footmarks on the seats where the last occupant treated it like a hi-rise hole in the ground toilet, which I guess is smarter as it rises you above the pool of fecal matter at your feet and keeps your clothes dry.
I know we all have cultural difference but you cannot go for a global audience until you understand peoples basic needs and the fact that fecal matter really is a nasty little beast that spreads diseases and kills once healthy people.
By far the most disgusting toilets I have seen were on Langkawi at Hutan Lipur Durian Perangina waterfall that is on the trail that the taxis take you too if you go for a trip around the Island, Langkawi is pretty much the most up market holiday area in Malaysia so this really is likely to be seen by visiting foreigners from Europe or America, Australia etc.
At Hutan Lipur Durian Perangin there is a small car park and some shops and cafes that totally 100% must depend upon the taxi drivers and their passengers for their livelihood, yet at Hutan Lipur Durian Prangin what do you find? A rotten wooden walkway that has largely collapsed, the most disgustingly filthy toilets, toilets that you smell before you see them, toilets with walls that are stained orange and green, toilets that have obviously not been clean in months.
The waterfall would have to be totally amazing to get people to stay longer than a few minutes and sadly it’s not, at least not as presented!

The Delightful Toilets at Hutan Lipur Durian Perangin, Langkawi
The whole site is a shit hole and yet the people who depend on it for their livelihoods, do nothing, they just sit in their shops and cafes chatting and smoking while the average visitor must stay for just long enough to realize what a mess the place is before getting into the taxi double quicktime and moving on. Is it beyond the realms of possibility that these people don’t even know what a mess the place is? Or are they just so wealthy that they don’t need to keep the visitors at the site long enough to feel the need to eat or shop before going back for another look.
I cannot believe it’s possible. If I depended upon the site for my income I would get the other shopkeepers and cafe owners to join me and between us we would clean the toilets and make sure they stay clean and also repair the walkways. It’s too late now, the toilets should be condemned and whats left of the walkway is firewood. But right back when it started to rot one piece of wood at a time……. well.
On Pulau Pangor, another small attractive Island, we stayed at a nice beach resort, but of an evening there was so little opportunity for entertainment after eating at the very basic eating houses (more like sheds). The food places had rubbish piled up outside, rubbish that nobody tried to clear up.
In one place I watched a young child get washed in the same water that was being used to wash plates. The rubbish from the resort was supposed to be put in some rubbish skips by the road, I witnessed on more than one occasion a local turn up on his motor bike and drop two/three black bin bags just 5 meters from the skip, madness. Of course the monkeys were also going in and removing the rubbish, spreading it around, why not put lids on this skips?
Pulau Pangkor could be a stunning holiday resort capable of competing with Phuket, but it falls short, a long way short.
And the pleasure of a beach trip can soon be spoilt as visitors leave dirty used babies nappies on the beaches, without exception every time I have seen this disgusting act it was a Malaysian family that could not or would not take their rubbish with them. Broken glass is also a danger, some beaches receive regular clean ups, others, well, they just accumulate rubbish piles, again you might think the resorts that depended on the beaches to attract visitors might at least make an effort to keep the beach opposite there own resorts clean.
Malaysians as a nation don’t really seem to understand that rubbish is not attractive to visitors and that watching rats running through your restaurant as you eat really does not help ones appetite.
Malaysia are so far behind Thailand, when it comes to holiday makers from the West because the Thai’s better understand marketing and better understand how to separate holiday makers from their money while providing them with a good time, plenty of shops selling the sort of ‘tat’ holiday makers need and plentiful food options.
Sure Thailand has lots of poverty and political unrest but the nation totally understand what a contribution the holiday industry makes to the nations purse and supports it.
Malaysia lags behind it’s neighbors both North and South and it’s seeming lack of understanding of the basic needs of holiday makers will always be a mark against it. That’s genuinely sad as Kuala Lumpur, Langkawi, Penang, Sarawak and the many beautiful islands are world class destinations (or could be) and with care and marketing could compete with anything Thailand has to offer.
The Thai’s have it down to a T, they provide wonderful resorts with very good, infrastructure, good quality hotels, well trained and likable staff and they have embraced the Internet.
I don’t wish to indulge in Politics in this site so I won’t, do some homework and see if you can find the reasons.
I know that any good marketeer could make a huge difference to the way Malaysia markets it’s self, is perceived elsewhere and raise it’s visibility on the Internet from almost zero to a worthwhile level, with a decent team they could train companies, to train their staff, to understand that Customer Service is a benefit not a hindrance.
It’s not all terrible, some people get it. I stayed at a hotel in Kuching, Sarawak called the Four Points by Sheraton.
This hotel is superbly run and when I posted my review on Trip Advisor as I almost always do, within a few days I had a reply from the Manager of the hotel, regarding a few issues I had, and thanking me for raising them. This Manager ‘get’s it’ and has basically guaranteed I will stay at ‘his place’ when i go back to Kuching, why wouldn’t I? His staff were a good reflection of his Management. Sadly though and too often visiting Hotel’s in Malaysia is a lesson in how to not do it, from seriously uncomfortable beds, to dirty rooms, to air conditioning that is either stuck on or does not work at all, TV’s that don’t work, sullen and demotivated staff, bright green water in the swimming pool, damp smelling rooms with mould growing on the walls all things sadly I have experienced.,
Ongoing maintenance really is easy to do and keeps things looking fresh and costs less than massive refurbishment, although in Malaysia refurbishment rarely happens, things just get abandoned.
A short drive around Johor Bahru for example would show you The Pacific Mall and The Lot 1 Mall, A small mall at Danga Bay. plus one other that I did not get the name of, all are an example of extreme and disgusting waste. The one at Danga Bay stayed open for a few short years, one I believe stayed open a few months, and I understand the other two were never finished and with 99% of the infrastructure built they were abandoned, two of those Malls you would see with in one minute of crossing the causeway from Singapore, what sort of advert is that for a country?
No other company took them over and they were just abandoned, nobody thought to covert them to some other use. They should at least be demolished, the sites cleared.
Melaka is a very good example of what Malaysia can achieve, a town that knows it’s main income comes from Tourists and knows how to look after them, although special note – The Malaysian idea of a museum from my limited experience in Melaka is a dull miserable experience really not worth the effort, I think museums are supposed to be educational and entertaining, they struggle to be either.
But on the whole, Melaka is a beautiful place with good facilities.
If you are reading this and you think I am being hard on Malaysia and that all of these things can be found in other countries you are correct, especially the Philippines.
And finally I guess you wonder how this fits in with this website – but think about it, If you have the best product in the world you still have to market it. If you have the best hotel in the world you still need to staff it with the best staff for it to achieve it’s potential.
If people cannot find your product, if it’s buried amongst better known and better marketed products then when you get your chance you better nail it, Malaysia so often fails when it get’s the chance and do you know what? It’s criminal. It’s a frickin’ awesome country with great hardworking people who need guidance and leadership. It has amazing resources just give it a chance.
It’s shocking to cross the causeway to Singapore and see what basically the same ethnic mix of people can achieve when given the right kind of leadership and understanding of what is required to be successful.

Come on in the pools, umm GREEN!